The University of Texas at Arlington Job Posting

 
This posting is Deleted

Applications Support Specialist - Applications Support Specialist

Hiring department Graduate Studies-Dean
Monthly salary $2,920+ depending on qualifications
Hours per week 40.00 Standard from 800AM to 500PM
Posting number 12-05-01-01-9835
Job Status Deleted
FLSA status Exempt
Earliest Start Date Immediately
Position Duration Funding expected to continue
Position open to all applicants
Location Arlington, TX
Number of vacancies 1
General Notes

None provided

Required Application Materials

  • A Resume is required in order to apply
  • A Letter of Interest is required in order to apply.
  • A List of 3 References is required in order to apply.

Additional Information

Purpose

The PSCRM position serves a critical need in OGS. It provides high level and high volume support for recruitment and admissions through development and management of the PeopleSoft Customer Relationship Management (CRM) system.

Essential Functions

Oversee day-to-day operations and provide support for users of the Customer Relationship Management (CRM) system. Responsibilities include business process design, data transfer, report/dashboard design, documentation and marketing campaign support. Analyze and resolve CRM program issues in a timely and accurate fashion and monitor data quality. Apply proven communication and problem-solving skills to guide and assist the user group(s) with issues related to the design, development, and deployment of CRM critical to business operations. Works with multiple IT teams and the university departments to develop, maintain, and enhance CRM applications. Act as a hub for all the end user groups and business functions, liaising with the Technology group and OIT as required. Advise on solution design within the constructs of the business model to ensure continuity of the system's integrity over time, and implement agreed-upon solutions in a controlled manner.

Marginal/Incidental functions

Other functions as assigned.

Required qualifications

60 hours of university or college with coursework in computing, information systems, or related field. 6 months experience with a proficient understanding of relational database, client-server concepts, and computer programming, understanding of all phases of the application development lifecycle, and strong MS Office skills (Word, Excel). Ability to work with users and other IT members on a routine basis to troubleshoot reported problems pertaining to application software. Ability to identify the cause, design or develop an approach for resolution and implement the correction and customize software to meet user specific needs. Experience providing 2nd level support for application problems. Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, major, graduated or not, and hours completed if not graduated. Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor's degree in related discipline. 1 to 2 years previous experience working with PeopleSoft CRM 8.9 or higher. Certifications in supported technologies. Excellent organization, teamwork, problem-solving, communication (verbal and written) skills. Ability to do the following: review, analyze, and modify systems, including coding, testing, de-bugging, and installing to support software applications; define and analyze information technology needs and then modify existing software, systems, and/or processes to meet user needs; create technical specifications, detailed software design documentation based on business requirements; design, code, test, and install complex computer programs based on technical specifications using Enterprise standard development tools; interact with the user community to gather and document business requirements; conduct process analysis and draft conceptual design; perform data mapping, conversion testing, and end-user documentation; assess the impact of application upgrades and provide proposals for applying them effectively. Willingness to work on multiple projects with competing deadlines requiring strong attention to detail.

Working conditions

May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity Criminal background check conducted.

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