The University of Texas at Arlington Job Posting

 
This posting is Deleted

Coordinator - Customer Service Coordinator

Hiring department Business Services
Monthly salary OPEN
Hours per week 40.00 Standard from 800AM to 500PM
Posting number 12-12-06-01-0684
Job Status Deleted
FLSA status Exempt
Earliest Start Date Immediately
Position Duration Funding expected to continue
Position open to all applicants
Location Arlington, TX
Number of vacancies 1
General Notes

None provided

Required Application Materials

  • A Resume is required in order to apply
  • A Letter of Interest is required in order to apply.
  • A List of 3 References is required in order to apply.

Additional Information

Purpose

Provide operational leadership within Bursar Services to ensure student centered service in meeting the needs of the University community, including traditional and non-traditional students, University departments and outside constituents.

Essential Functions

This position is responsible for managing, coaching, and the motivation of Bursar Representatives; provides limited front line coverage, typically during peak periods and serves as the primary troubleshooter for problems/complex customer service needs incurred at the front line with the goal of customer satisfaction. Promotes and provides exceptional quality service to enhance customer relationships within the UT Arlington community. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes. Achieves customer service objectives by contributing customer service information and recommendations to leadership; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; and identifying customer service trends.

Marginal/Incidental functions

Other functions as assigned.

Required qualifications

Bachelor's Degree in Business, Finance, Accounting or related field. Five years experience in leading a customer service team and/or environment, preferably in a financial and/or banking setting. Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: college or college degree, list school name, degree type, major, graduated or not, and hours completed if not graduated Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

3 years experience in Higher Education.

Working conditions

May work around standard office conditions Repetitive use of a keyboard at a workstation Occasional overtime and travel. Criminal background check conducted.

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