Provide operational leadership within Bursar Services to ensure student centered service in meeting the needs of the University community, including traditional and non-traditional students, University departments and outside constituents.
This position is responsible for managing, coaching, and the motivation of Bursar Representatives; provides limited front line coverage, typically during peak periods and serves as the primary troubleshooter for problems/complex customer service needs incurred at the front line with the goal of customer satisfaction. Promotes and provides exceptional quality service to enhance customer relationships within the UT Arlington community. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes. Achieves customer service objectives by contributing customer service information and recommendations to leadership; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; and identifying customer service trends.
Other functions as assigned.
Bachelor's Degree in Business, Finance, Accounting or related field. Five years experience in leading a customer service team and/or environment, preferably in a financial and/or banking setting. Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: college or college degree, list school name, degree type, major, graduated or not, and hours completed if not graduated Equivalent combination of relevant education and experience may be substituted as appropriate.
3 years experience in Higher Education.
May work around standard office conditions Repetitive use of a keyboard at a workstation Occasional overtime and travel. Criminal background check conducted.