The Personal Computing Specialist II (PCS-II) is responsible for providing technical support regarding the configuration, installation, maintenance, and repair of computer equipment, software applications, and related peripherals for the University Library.
Perform specialized diagnostics, maintenance and repair of 400+ microcomputers and related peripheral equipment in six Library facilities on campus. Configure and install microcomputers and related peripheral equipment. Develop, maintain, and deploy system images for Windows and Mac computers using Symantec Ghost, Microsoft SCCM, and JAMF Imaging Suite. Install and upgrade operating systems and application software on microcomputers. Install and support Library-specific software applications such as Voyager clients, ILLiad clients, Citrix clients, and other programs for both staff use and for Library patron use. Configure, install, maintain, and support computers, software, and other technologies for two Library classrooms and for ten group study rooms in the Central Library and in two branch libraries. Perform preventive maintenance on 30+ networked printers. Provide technical support to Library staff members who experience problems with technologies in use in the Library. Respond in a timely manner to helpdesk tickets related to problems with technology throughout the Library system. Maintain documentation related to specialized procedures, applications, or system configurations within the Library Recommend enhancements to the desktop computing environment and investigate implementation methods for such enhancements. Participate in Library Systems activities pertaining to organization, management, task assignment, and strategic planning.
Other functions as assigned. May supervise student assistants, when available.
2 years of course work towards degree in computer related field and 2 years practical work experience in a computer related field. Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: college or college degree, list school name, degree type, major, graduated or not, and hours completed if not graduated. Equivalent combination of relevant education and experience may be substituted as appropriate.
Fundamental knowledge of computer networking. Knowledge of Microsoft SCCM. Knowledge of Apple OSX operating systems.
May work around standard office conditions May work around electrical and mechanical hazards Repetitive use of a keyboard at a workstation Climbing of ladders Lifting and moving Criminal background check conducted