Work hours fluctuate based on event schedules. Some overtime required. Long and varied hours, including nights, weekends and some holidays.
To recruit, train and supervise part-time ticket sellers for both ERC and Athletics Box Offices.
Create and maintain monthly schedule for both ERC and Athletics Box offices. Compile and submit payroll to accounting, ensuring accuracy and completion in a timely manner. Schedule and conduct quarterly meetings to update events and procedures. Evaluate sellers performance, determine if additional training is necessary, provide training as needed. Learn and maintain proficiency with Paciolan ticketing system. Open and close ERC Box Office on a rotating basis. Complete multiple projects concurrently, under pressure of rigid deadlines and time limitations. Work assigned schedule, including evenings, weekends and holidays if necessary.
Other related functions as assigned.
High school graduation or GED, and four years experience as a cashier in a large-scale operation. Two years experience as a cashier in a large-scale multi-purpose public assembly facility in automated systems operations, ticket sales operations or relevant field. Knowledge of PC computers, knowledge of Microsoft Word and Excel. Excellent communication skills. Demonstrated excellent customer service skills. Equivalent combination of relevant education and experience may be substituted as appropriate.
Some college education. More than two years experience as a cashier in a large-scale multi-purpose public assembly facility in automated systems operations, ticket sales operations or relevant field. Knowledge and use of Paciolan ticketing system, Boca ticket printers.
May work around standard office conditions Repetitive use of a keyboard at a workstation Climbing of stairs Stand for extended periods of time.