Must be authorized to work in the United States on a full-time basis for any employer.
To perform business analysis, quality assurance, and project management activities for Identity and Access Management (IAM) and IT Service Provisioning Management (SPM) systems and to provide application and customer support, including identification, analysis, and resolution of issues.
Perform business analysis and requirements gathering and management for products in the IAM and SPM portfolio, including developing, documenting, maintaining, and communicating business rules and requirements. Perform quality assurance tasks for products in the IAM and SPM portfolio, including creation and maintenance of use case, test case, and test procedure documentation; decomposition of functionality for QA activities; and performance of testing. Manage business analysis and quality assurance efforts through planning, tracking, and reporting, including the creation and maintenance of plans, schedules, and reporting documentation. Communicate functional and technical details to a range of audiences, including business area experts and technical developers. Provide operational and customer support for IAM and SPM services, including monitoring, customer service, issue investigation and documentation. Research current methods and approaches to business analysis and quality assurance activities and recommend practices for use by ITS Applications.
Other related functions as assigned.
Demonstrated experience developing and documenting business and technical requirements, rules, workflows, reports, and presentations for IT projects using spreadsheet, work processing, email/calendaring, workflow and project management software. Knowledge of application programming fundamentals and principles. Competency in understanding technical terminology and processes and translating between business processes and technical terms. Demonstrated written and verbal communication skills with ability to engage a variety of audiences in a work plan to ensure successful outcomes. Equivalent combination of relevant education and experience may be substituted as appropriate.
Two years or more of experience gathering customer requirements and translating them into functional and technical requirements for software development teams. Experience managing technical projects. Experience facilitating meetings with a range of audiences, including technical staff, business users, and executives. Experience serving as a liaison between technical teams and business/functional stakeholders. Experience managing design efforts for complex systems. Experience in software selection. Experience evaluating software systems? effectiveness in meeting customer requirements. Demonstrated experience in meeting software project deadlines. Experience using defined software development methodologies.
May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity Work performed on concurrent multiple projects under pressure of rigid deadlines or time limitations. May require occasional extended work hours or on-call obligation.