Provide computer support for the Digital Writing and Research Lab (DWRL) in the Department of Rhetoric and Writing.
Maintain and support roughly 150 Macintosh classroom computers and eight servers. Monitor and ensure stability, reliability, and security of servers and lab computers. Communicate status of systems to DWRL Director and Coordinator on a weekly basis, or more frequently when needed. Research, implement, test, and maintain hardware and software to meet the needs of DWRL instructors, users, and staff. Train DWRL instructors and staff on hardware, software, and lab procedures. Draft documentation for lab instructors, students, and staff. Provide technical support for classes, workshops, and special events, as well as for departmental faculty and staff computers. Prepare labs for DWRL Summer Orientation. Administer backup software, and ensure daily backup of all systems. Maintain lab and classroom alarms and door security systems. Assist DWRL Coordinator with student account set-up and lab computer access each semester. Serve as DWRL Drupal expert, assisting instructors with Drupal websites. Assist with resource and policy planning for the DWRL, and advise on technology purchases within the department. Coordinate with Liberal Arts and University ITS on planning, acquisitions, and other technology issues. With DWRL Coordinator, manage lab equipment check-out and tracking. Work with Department of Rhetoric and Writing Administrative Associate on annual University Inventory. Participate in administrative and committee meetings as needed.
Other related functions as assigned.
Experience with Unix/FreeBSD/Linux administration. Experience supporting Windows and Macintosh environments. Experience with LDAP, Single Sign-On technologies and their design. Experience managing and configuring the following open source server software: SAMBA, NFS, ZFS, Apache, MySQL, Tomcat, sendmail, mailman, Drupal, OTRS or other Trouble ticketing system, Nagios, Munin. Windows 7 and Mac OS X client management and deployment. Strong communication skills to coordinate with faculty, staff, and Liberal Arts Information Technology personnel to further the lab and departmental missions. Experience with hardware specifications, upgrades, computer repair. Exposure to Shell scripting and automation. Equivalent combination of relevant education and experience may be substituted as appropriate.
Bachelor's degree in Computer Science or related field. 3-5 years experience with Drupal in multiple installations. 3-5 years experience to with the following technologies: RADMIND, OpenSSL, OTRS, Drupal, Wordpress network, Apache Solr, DeployStudio, PXE network boot environments, Configuration management on Windows and Mac Clients. Experience with Dell and Apple Hardware. Familiarity with security systems and other building automation systems. Ability to budget and make recommendations for future systems design and need. Experience with inventory tracking.
May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity Lifting and moving This position works on concurrent multiple projects under pressure of rigid deadlines and/or time limitations. Requires on-call obligation and occasional extended work hours.