Must be authorized to work in the United States on a full-time basis for any employer.
To provide desktop support and general IT services to a user base of technical and non-technical customers in a diverse academic environment.
Provide end-user support for computer desktops, peripherals, and IT services by installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and peripheral equipment to ensure optimal workstation performance. Deliver desktop support in a managed computing environment using Group Policies in Active Directory, Apple Remote Desktop, and image creation. Provide customer-focused desktop support for faculty and staff using strong interpersonal and customer service skills. Coordinate customer needs with existing central IT service offerings. Support mainstream as well as specialized office software applications. Maintain inventory, manage life cycle processes, develop hardware specifications, and other administrative tasks as needed. Record and track support requests using ticket tracking system.
Other related functions as assigned.
Knowledge and experience of computer and peripheral operations, installation, and troubleshooting. Knowledge of directory services and remote access tools. Demonstrated ability to be a team player. Demonstrated excellence in IT customer service and or demonstrated excellence in a help desk environment. Outstanding communication and organizational skills. Ability to learn and retain new technical concepts quickly. Good work ethic. Experience installing and supporting hardware, software and networked systems in a multi-protocol environment. Experience configuring and supporting Microsoft Office applications. Knowledge of desktop management applications including SCCM, Bomgar, Active Directory Group Policy, Absolute Manage and Deep Freeze. Equivalent combination of relevant education and experience may be substituted as appropriate.
More than two years of the required experience noted above. Demonstrated ability supporting computers, printers and other peripherals. Demonstrated ability providing end-user support for both Microsoft Windows and Macintosh desktop computers. Demonstrated ability managing Microsoft Windows desktops in an Active Directory environment. Demonstrated competency using desktop imaging software. Experience using remote management tools. Experience providing technical support to faculty and staff at an educational institution and understanding of UT Austin policies and procedures for desktop security. Demonstrated ability to work with little or no supervision. Evidence of good organizational and work related documentation skills. Demonstrated excellent interpersonal communication skills
May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity