Provide customer service for Human Resource Services as the first point of contact for employees, retirees and applicants who need assistance with benefits and retirement, leave management, employee relations, employment, compensation, records, training and other related human resource areas.
Contribute to daily team operations of the HR customer center in which employees, retirees and applicants receive high level HR customer service assistance and or direction in person, by phone, or by email on HR related questions and issues. Work effectively with customer center and other HR unit members in a team based environment in order to provide customers with high level service. Perform specialized work, specifically in employee benefits programs to include data entry and related reports. Respond to requests for benefits information and or interpretations of policies and rules. Serve as a subject matter expert to provide advanced assistance to all customers on the University online employment application process, to include employment testing and the temporary employment program. Utilize all available HR informational resources and customer issue tracking systems to intake, handle and or properly direct customers to the specialized areas of HR to include benefits and retirement, employee relations, leave management, employment, compensation, records, training, and other related areas.
May be assigned special projects. Other related functions as assigned.
Demonstration of these competencies, Action-Oriented, Customer Focus, Functional and Technical Skills, Peer Relationships, Problem Solving, Presentation Skills and Written Communications. The competencies would normally be acquired through high school graduation or a GED and four or more years of experience working in human resources. Equivalent combination of relevant education and experience may be substituted as appropriate. Equivalent combination of relevant education and experience may be substituted as appropriate.
Demonstration of two or more of these competencies, Self-Knowledge, Integrity and Trust, Perseverance, Informing. Prior experience handling customer issues in a call center environment. Demonstrated ability to multi-task functions. Fluent in speaking and writing Spanish.
May work around standard office conditions Repetitive use of a keyboard at a workstation