Persons in the IT System Manager II classification install, manage, and diagnose server, applications, or advanced data communications/voice communications equipment and software. They work under the general supervision of a manager in the performance of their duties, which typically are for a higher number and complex
Provides consistent technical support to application owners and end users. Performs routine application testing and diagnosis in conjunction with senior IT System Managers. Liaises with application vendors to troubleshoot non-functional programs and features. Documents assigned problem resolution processes. Records documentation in MS SharePoint and departmental directories. Utilizes homogenous documentation verbiage under the supervision of a senior IT System Manager. Installs and configures departmental applications for UTA customers on OIT servers. Works with OIT Operations colleagues to facilitate infrastructure, data and communication support needs. Fosters positive communication between all organizational units in the enterprise. Obtains technical certifications and product knowledge to improve the quality of application support provided.
Other related functions as assigned.
Bachelors Degree with coursework in computing or information systems and three years of related computer systems management experience; or any equivalent combination of education, training and experience. The following knowledge, skills, and abilities are required as appropriate to the technical field: Prior experience with specific systems, equipment and software may be specified as needed by department. Considerable knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to install and configure server hardware and software including Operating Systems and associated configurations. Ability to install and configure advance data communications or telecommunications hardware and software. Ability to assimilate, retain and utilize technical and applications-oriented information. Ability to analyze problems and develop solutions. Equivalent combination of relevant education and experience may be substituted as appropriate.
Experience with CBORD CS Gold Card Systems administration and technical support, project management methodologies, and ITIL methodologies. Oracle support and administration. Server support and administration. Certifications in supported technologies. Excellent organization, teamwork, problem-solving, and communication (verbal and written) skills. Ability to work well with people in all levels of the organization.
May work around standard office conditions Repetitive use of a keyboard at a workstation Criminal background check conducted.