The Consulting Coordinator at the Texas Advanced Computing Center (TACC) is responsible for ensuring scientists who use TACC systems receive the guidance and assistance they need to use these technologies effectively.
The Consulting Coordinator will interview new users to provide guidance to improve their understanding and user experience. The Consulting Coordinator will monitor the TACC user support ticket system and work with TACC staff to ensure users' requests are addressed and issues are resolved. The Consulting Coordinator will assist the Director of User Services(US) and members of the US team, including partner institutions, to coordinate announcements, trainings, and other user information and documentation. The coordinator will assist the Director of US with the plan and execution of new system deployment, identification of training needs, system user guide content and review, and verification of website information as present and accurate (both TACC and XSEDE). The TACC Training Coordinator will manage center-wide user consulting support activities: Ensure that all user requests submitted via the TACC Consulting System and the XSEDE Ticket System are acknowledged and resolved in a timely manner by TACC support staff; Assist the HPC, Visualization, and Data Intensive Computing groups to generate and maintain the monthly consulting schedule and ensure that it is followed; Schedule and execute face-to-face meetings with researchers/users to understand requests and issues; Conduct personalized interviews with new researchers/users who are granted projects to gain an understanding of specific user requirements, ensure the selected resource will satisfy the requirements, and guarantee the user has a satisfactory first experience using TACC resources; Mentor new TACC staff for whom responsibilities include user support activities; Identify the appropriate TACC staff members to assist users with problems that require advanced or domain specific expertise; Work in conjunction with members of other TACC groups to strive for user environment consistency across the various TACC production resources.
Other related functions as assigned.
The selected candidate must have the following minimum qualifications: Bachelor's degree and two or more years of relevant experience; User support experience in High Performance Computing (HPC) techniques or software; Demonstrated expertise working in a collaborative, multi-group environment; Proficiency with common HPC programming languages, tools, and techniques, including Fortran, C, MPI, OpenMP, debugging, and performance optimization; Demonstrated proficiency in the use of the Linux operating system; Excellent interpersonal communication skills and professional demeanor. Equivalent combination of relevant education and experience may be substituted as appropriate.
The following qualifications are strongly desired:Experience within an academic supercomputing environment; Experience in the installation and maintenance of operating systems software and support utilities, including UNIX and Linux security software and script programming; Experience developing parallel computing software tools; Experience with scientific visualization technologies; Significant coursework or other formal education in computer science and computer architecture; Experience working with researchers to integrate HPC techniques into their research activities.
May work around standard office conditions Repetitive use of a keyboard at a workstation