Required to work evening, weekend and some holiday hours. The work hours and days for this position are Sunday through Thursday from 2:00 pm to 11:00 pm.
Provide extraordinary customer service in person and virtually in support of users' needs for research assistance, loan of technologies, loan of materials, loan of spaces, and use of technology. Participates in the Library's outreach, orientation, and recruitment activities for current and prospective students, facult
Serves as shift supervisor and monitors the library facilities and reports equipment, security, and repair needs through efficient communication. Serves as an ambassador of the Library by disseminating accurate information in a clear and courteous manner to inform user of Library and University policies and procedures through direct interaction with users. Provides extraordinary customer service and functions of circulation, reference, technology support, and outreach as a member of User Engagement and Services' various service points. Engage in promotion of library services and materials through exhibits and outreach and recruiting events. Parcipates in at least two service excellence teams within the department and contributes to planning and the establishment of policy and procedures within the team. Acts as an advocate for users' needs and concerns and suggest imporvements in services that benefit patrons and/or staff. May interview, hire, and train student workers and or Library Assistant I. Also, responsible for performance appraisals and discharges, if necessary. Attends meetings and represents the unit or the department through effective discussion, oral, and/or written presentation. Serves as liaison to academic success partners. Provides leadership for designated leadership area. Serves on library, university, and committees and organizations. Participates in professional growth activities.
Other related functions as assigned.
3 years related experience. 1 year of which must be at least at the Library Assistant I level, 60 credit hours of college substitutes for 1 year of experience. A bachelor's degree substitutes for 2 years of required experience. Equivalent combination of relevant education and experience may be substituted as appropriate.
Demonstrated commitment to the Library's values. Spirit of service and commitment to excellence. Demonstrated good judgment, problem resolution skills, and can-do attitude. Ability to work collegially, productively, and collaboratively within a diverse academic community of peers and students. Strong oral and written communication and interpersonal skills. Attention to detail ability to adapt in a fast-paced service environment. High degree of computer literacy and knowledge of relevant computer technologies. Bachelor's degree. Two years of general work experience in a library environment. Experience providing customer service in an academic library. Knowledge of reference and bibliographic print resources as well as a variety of online bibliographic and full-text databases. Experience with needs assessment and program development and the ability to provide leadership in project management. Experience with outreach and marketing services to the community. Competence with Microsoft Outlook; MSOffice; Windows/File Management; and standard office equipment.
May work around standard office conditions Repetitive use of a keyboard at a workstation Climbing of stairs Climbing of ladders Lifting and moving