Must be authorized to work in the United States on a full-time basis for any employer. Security sensitive; conviction verification conducted on applicant selected.
Leads server/mainframe, storage, databases, productivity services, IaaS offerings and projects. Responsible for evaluating and implementing new information technologies and services and supporting and improving existing enterprise infrastructure and systems. Works with IT Governance on strategic initiatives.
Maintain current services to meet or exceed service and operational expectations. Direct the implementation, deployment, and operational maintenance and upgrades to support central academic, research and administrative applications and infrastructures. Ensure disaster recovery and business continuity capabilities are in place and tested. Develop and monitor the operating and capital budgets. Maintain Service Level Agreements with customers for IT services and establish appropriate metrics and reporting processes to ensure SLAs are achieved. Improve existing services by identifying, evaluating, planning, and deploying new technologies and best practices in core infrastructure and services operations and management; implement improvements to increase operational efficiencies and customer services. Assist in the piloting and implementation of IT Shared Services. Assist in the design, development, deployment and operations of a next-generation administrative systems technical architecture and new web computing infrastructure. Recommend and advise senior university leadership and IT Governance committees regarding the investments in IT architectures that have the most potential benefit towards achieving UT's mission. Collaborate with other ITS departments and major campus constituents and governance groups in setting the strategic direction and project priorities of UT Austin and UT System level services and IT architectures. Supervise, coordinate and evaluate the work of managers and supervisors. Direct a team of approximately sixty five FTEs. Build and lead project teams to motivate, support and develop professional staff.
Other related functions as assigned.
Bachelor's degree in a relevant field. At least 5 years in a senior management position delivering IT infrastructure services including budgeting and forecasting for capital and operational expenses. Proven ability to develop and manage high performance technical teams and capable of managing transformation and organizational change. Proven ability to operate and improve system platforms and environments using a framework for service delivery and improvement. Experience in managing complex enterprise projects. At least 7 years' experience managing multiple teams, platforms and services. Demonstrated ability to leverage metrics and data in reporting service effectiveness, usage, and compliance. Ability to communicate with both technical and non-technical staff at all levels, including customers, senior executives, and vendors. Minimum of 3 years' experience delivering ITSM using a proven framework for improvement, change management and quality customer service. Management experience in a distributed and federated organizational structure. Equivalent combination of relevant education and experience may be substituted as appropriate.
Advanced degree in a relevant field. Seven or more years' experience managing complex data storage, open systems, virtual machine systems, employee productivity suites, zOS IBM mainframe, Oracle/mySQL and ADABAS/Natural application development environments. Experience implementing ITIL based ITSM solutions across technology, organization and service platforms. Demonstrated experience at the senior management level for a large university or other large comparable highly federated organization. Knowledge of principles, practices and techniques for world-class systems services in a top tier higher education environment. ITIL and PMP certifications. Experience deploying and managing federated IaaS offerings. A minimum of five years' experience in delivering ITSM using a proven framework for improvement, change management and quality customer service.
May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity