The University of Texas at Austin Job Posting

This posting is Closed

Administrative Assistant - Health Information Management Access Center Health Partner, UT Health Austin

Hiring department Medical School
Monthly salary $2,686+ depending on qualifications
Hours per week 40.00 Standard from 800AM to 500PM
Posting number 17-09-15-01-9020
Job Status Closed
FLSA status Non-exempt
Earliest Start Date Immediately
Position Duration Funding expected to continue
Position open to all applicants
Location Austin (main campus)
Number of vacancies 1
General Notes

UT Health Austin, a new care team-based practice, will begin treating patients in downtown Austin's state of the art Health Transformation Building this fall. UT Health Austin will initially focus on Complex Women's Health issues, comprehensive upper and lower extremity joint pain, and our workers' compensation program, WorkLife Health Solutions. Other specialties will follow in the near future.

Required Application Materials

  • A Resume is required in order to apply
  • A Letter of Interest is required in order to apply.
  • A List of 3 References is required in order to apply.

Additional Information


Assist with indirect patient care by safeguarding and protecting the patient's rights to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, UT Health Austin policies, and HIPAA.

Essential Functions

Manage all aspects of the medical patient record, focused on providing timely, accurate response to internal and external patient health information requests. Ensures protected health information is kept confidential, knows and respects patient rights, tracks, organizes and prepares records. Maintains and scans files accordingly utilizing established processes. Provide additional health access services such as, scheduling assistance for multiple specialty integrated practice units, surgeries and diagnostic imaging. Perform referral processing coordination, insurance verification, appointment confirmations, cancellations, and reschedules. Under general supervision, exercises some discretion, makes routine decision based on existing scheduling guidelines and will assume other duties when assigned. Provide customer service to all contacts, included but not limited to, scheduling and confirming patient appointments for multiple health services, using an electronic contact center software system, electronic health record and other electronic methods for managing patient care. Provide response and assistance to patients via electronic multi-media requests (email, chat, web, etc.). Obtain medical records as needed in accordance with UT Health Austin guidelines. Identify and obtain medical authorizations working with insurance payers and program facilitators. Verify patient insurance in accordance with UT Health Austin guidelines. Perform data entry, making necessary updates to patient information, demographics and insurance information using an electronic practice management system. Perform a variety of outbound proactive health contacts to patients, using established electronic methods. Complete appointment confirmation calls, ensuring patients attend their appointment. Receive and process specialty care referrals from Providers using Access Center software ensuring timely coordination of care for patients. Provide exceptional customer service and problem solving techniques in an attempt to further the patients overall health and well-being via specialty care referrals. Obtain all necessary information via the patient record to ensure efficient processing of referrals. Document all referral processing steps throughout multiple stages, care coordination interactions with patients an providers utilizing Access Center software. Provide conflict resolution utilizing established UT Health Austin de-escalation methods. Educate and explain referral processes and procedures to patients. Establish and maintain effective working relationships with Care Teams internally and externally. Navigate all contacts appropriately using various software tools and electronic technology methods. Maintain Quality Performance Review Scorecard Standards (score of 90 percent or greater). Apply use of department manuals and reference tools.

Marginal/Incidental functions

Other related functions as assigned.

Required qualifications

High school graduation or GED and three years of related experience. Prior health information management (medical records) experience. Working understanding of health information processes and procedures. Working knowledge of Electronic Practice Management systems to include scheduling and general billing functions. Strong experience with time management, organization, attention to detail, quality, productivity, thoroughness and capable of working in a fast paced, multi-responsibility job role. Includes, documenting communications, referral notations, and clinical chart notes accurately and appropriately. Professional verbal and written communication. Ability to anticipate needs and follow through with internal and external customers. Exceptional customer services skills, awareness and phone etiquette. Ability to follow directions. Ability to communicate effectively with patients and the healthcare team, including the ability to explain medical record, registration policies and procedures. Must be able to interpret basic medical terminology and have proficiency in the use of basic math skills. Ability to maintain and respect the confidential nature of medical information. Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bilingual in English and Spanish. Experience in Health Information Management/Medical records. Experience working with Electronic Health Records. Experience working in a multi-practice setting. Experience with occupational health. Experience with scheduling surgeries. Experience with scheduling diagnostic imaging. Experience with obtaining insurance authorizations.

Working conditions

May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity

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