The University of Texas at Austin Job Posting

This posting is Closed

Information Technology Coordinator II - Canvas Technology Coordinator

Hiring department Lib Arts Instr Tech Sv
Monthly salary $4,167+ depending on qualifications
Hours per week 40.00 Standard from 800AM to 500PM
Posting number 17-09-26-01-9307
Job Status Closed
FLSA status Exempt
Earliest Start Date Immediately
Position Duration Funding expected to continue
Position open to all applicants
Location Austin (main campus)
Number of vacancies 1
General Notes

Liberal Arts ITS and the Project 2021 Dev Studio are seeking a skilled professional to provide faculty support for the Canvas cloud-based learning management system (LMS) used by The University of Texas at Austin for course management. Weekend, holiday, and overtime hours may be required as work demands.

Required Application Materials

  • A Resume is required in order to apply
  • A Letter of Interest is required in order to apply.
  • A List of 3 References is required in order to apply.

Additional Information


To provide faculty support, training, and consultation on Canvas software features and functionality.

Essential Functions

To provide faculty support, training, and consultation on Canvas software features and functionality, including serving as a liaison between campus users and the vendor (Instructure) for service performance issues. Advise and instruct on the development of learning strategies and instructional technology resources, including researching, evaluating, and recommending instructional technology resources and their effectiveness. Provide systems administration and support, including responsibilities related to creating user accounts, troubleshooting bugs, communicating outages, and coordinating upgrades. Develop and deliver training programs for stakeholders across all supported products and technologies. Develop and maintain comprehensive documentation for all supported products and technologies.

Marginal/Incidental functions

Other related functions as assigned.

Required qualifications

Knowledge and skills generally comparable to someone with a Bachelor's degree in Information Services, Educational Technology, Computer Science, or related field and three years of experience directly related to the functions and responsibilities specified. Proficiency with Microsoft Office software applications. Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Enterprise level learning management system, maintenance and support experience. Knowledge of Student Information Systems. Familiarity with ADA requirements for web sites. Understanding of CSS, JavaScript, and Web Conferencing Software. Ability to interact effectively with staff, faculty, administrators and students. Exceptional interpersonal, presentation and facilitation skills. Proven superior organization and follow-up skills. Demonstrated ability to work effectively in a fast-paced, highly dynamic environment. Proven ability to efficiently multi-task. Proven troubleshooting skills. Excellent customer service and interpersonal communication skills. Professional experience with Canvas LMS. Knowledge of APIs and LTI. Master's Degree in Instructional Technology, Computer Science or related field. Experience providing customer service. Teaching experience. Professional experience working at a university.

Working conditions

May work around standard office conditions Repetitive use of a keyboard at a workstation Extensive traveling to and from buildings on campus.

Return to top of page