The University of Texas at Austin Job Posting

 
This posting is Closed

Desktop Support Specialist

Hiring department ITS Customer Support
Monthly salary $3,583+ depending on qualifications
Hours per week 40.00 Standard from 800AM to 500PM
Posting number 17-10-04-01-9314
Job Status Closed
FLSA status Non-exempt
Earliest Start Date Immediately
Position Duration Funding expected to continue
Position open to all applicants
Location Austin (main campus)
Number of vacancies 1
General Notes

Must be authorized to work in the United States on a full-time basis for any employer. This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Required Application Materials

  • A Resume is required in order to apply
  • A Letter of Interest is required in order to apply.
  • A List of 3 References is required in order to apply.

Additional Information

Purpose

To provide professional IT support and services to staff and faculty in a diverse administrative and academic environment.

Essential Functions

Provide technical support for Windows and Mac OS, such as, installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and peripheral equipment to ensure optimal workstation performance. Drive to on- and off-campus sites when necessary Provide customer-focused desktop support for faculty and staff using strong interpersonal and customer service skills. Coordinate customer needs with existing central IT service offerings. Support mainstream as well as specialized office software applications. Maintain inventory, manage life cycle processes, develop hardware specifications, and other administrative tasks as needed. Record and track support requests using ticket tracking system.

Licenses: Class "C" Operator's Driver's License. Applicant selected must provide a current three year Driving Record from the current state of residence. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident.

Marginal/Incidental functions

Other related functions as assigned. Other related functions as assigned.This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Required qualifications

Demonstrated ability providing customer support for both Windows and Macintosh computers. Experience installing and supporting hardware, software and networked systems in a multiprotocol environment. Ability to work as part of a team and learn new technical concepts quickly. Demonstrated excellent interpersonal communication skills. Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

More than two years of the required experience noted above. Knowledge of desktop management tools including Active Directory and LanRev. Experience using remote management tools. Experience providing technical support to faculty and staff at an educational institution. Demonstrated ability to work efficiently with little or no supervision.

Working conditions

May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity

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