The University of Texas at Austin Job Posting

 
This posting is Closed

Senior Administrative Associate - Health Access Partner Lead, UT Health Austin

Hiring department Medical School
Monthly salary $3,750+ depending on qualifications
Hours per week 40.00 Standard from 800AM to 500PM
Posting number 18-02-14-01-9025
Job Status Closed
FLSA status Non-exempt
Earliest Start Date Immediately
Position Duration Funding expected to continue
Position open to all applicants
Location Austin (main campus)
Number of vacancies 2
General Notes

UT Health Austin is a new outpatient, multi-specialty medical group practice that uses innovative, team-based models and strategies to provide care focused on an individual's health and personal goals. UT Health Austin provides care for a select-but-growing list of conditions; additional services will be available in the coming months.

Required Application Materials

  • A Resume is required in order to apply
  • A Letter of Interest is required in order to apply.
  • A List of 3 References is required in order to apply.

Additional Information

Purpose

This position is involved in indirect patient care in the UT Austin Health Access Center and will supervise the Access and Outcomes Center staff and provide the highest level of customer service utilizing outstanding communication skills ensuring all contacts have an exceptional experience.

Essential Functions

Provide daily direction and support of Health Access Partners, while leading by example and promoting a positive environment of teamwork every day. Assist in patient scheduling for multiple specialty integrated practice units, surgeries and diagnostic imaging. Perform referral processing coordination, insurance verification, appointment confirmations, cancellations, and reschedules. Provide professional representation of Access and Outcomes Center, and demonstrate the skills and knowledge required to perform all Health Access Partner roles including Medical Records, Surgery Scheduling and other future Health Access Partner expanded roles. Maintain knowledge of Health Access Partner job responsibilities, assist Health Access Partners with difficult situations and escalate as needed, proactively identify areas of improvement provide insight and solutions for improved workflows as needed, execute ways to increase productivity while ensuring employee satisfaction is maintained, monitor Contact Center Platform System CCSP to ensure adequate staff are available to support call volume in all Queues. Perform, facilitate and coordinate new hire training utilizing UTHA Access and Outcomes training competency as a guide. Provide training as needed when new processes and procedures are developed. Schedule routine team huddles, perform regular review of schedules for potential training opportunities and make suggestions for improvement. Serve as a subject matter expert for Health Access Partners and escalate workflow issues as needed, monitor staff performance and efficiency based on responsibilities assigned to Access and Outcomes Center.

Marginal/Incidental functions

Other related functions as assigned.

Required qualifications

High School graduation or GED and seven years of related experience. Three years of clinical experience. Working knowledge of Electronic Practice Management systems to include scheduling and general billing functions. Capable of documenting patient communication, referral notations, and clinical chart notes accurately and appropriately. Ability to anticipate needs and follow through with internal and external customers. Exceptional customer services skills, awareness and phone etiquette. Ability to follow directions. Ability to communicate effectively with patient and the healthcare team, including the ability to explain registration policies and procedures. Must be able to interpret basic medical terminology and have proficiency in the use of basic math skills. Ability to maintain and respect the confidential nature of medical information. Ability to use experience and judgement to plan and accomplish goals. Must have ability to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Ability to function in a fast-paced environment. Good organizational and problem solving skills. Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Supervisory experience in a healthcare setting. Bilingual in English and Spanish. Experience working with Electronic Health Records. Experience working in a multi-practice setting. Experience with occupational health. Experience with scheduling surgeries. Experience with scheduling diagnostic imaging. Experience with obtaining insurance authorizations.

Working conditions

May work around standard office conditions May work around biohazards Repetitive use of a keyboard at a workstation Use of manual dexterity Climbing of stairs Lifting and moving

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